Sankra FAQ

Click any Play button on this site, enter your email and password on the casino's sign-up form, then confirm your account. The whole process takes under three minutes, after which you can claim the welcome offer in the cashier with your first deposit.

Deposit at least €20 and select the welcome offer in the cashier before confirming payment. The first deposit is matched 100% up to €1,000 with 200 free spins on selected slots (35x wagering on deposit plus bonus). Full breakdown on our bonuses page.

The spins are credited on selected slot titles — not every game qualifies, so check the eligible list in the offer terms. Winnings land as bonus funds with a 40x wagering requirement and cannot be converted instantly into withdrawable cash. Spins carry an expiry window, so use them soon after crediting.

A government-issued ID (passport or driving licence), a proof of address dated within the last three months (utility bill or bank statement), and verification of your payment method. Upload everything right after registration — verified accounts get payouts without delays.

Three usual suspects: incomplete KYC verification, unfinished bonus wagering, or withdrawing to a different method than you deposited with. Fix those and requests typically clear within 24 hours — crypto payouts often in under an hour. More detail on the payments page.

The minimum withdrawal is €20, and ceilings scale with your VIP level — higher tiers unlock larger limits and priority processing in the payout queue. Check the cashier for your account's current numbers before requesting a large payout.

Bitcoin, Ethereum, USDT, Litecoin and other major coins. Deposits are instant. One warning: always double-check the network (ERC-20 vs TRC-20 for USDT, for example) before sending — wrong-network transfers are the one mistake support can't always fix.

Sankra operates as an offshore casino and is not regulated by the UKGC or other national regulators. Games are supplied by certified providers with published RTP rates, and all traffic runs over SSL encryption. Players should always review local laws and the site's terms before registering.

Yes. The responsible gambling section of your profile offers daily, weekly and monthly deposit limits, loss limits, session reminders, cool-off periods and full self-exclusion. Limits apply immediately; loosening them involves a mandatory waiting period. We recommend setting limits before your first deposit.

Live chat runs 24/7 directly on the site and typically answers within a couple of minutes. Email support handles document verification and more complex account questions. Support is available in English and several other languages.